Thank you for choosing Treasure Hunt Pro as your go-to online destination for high-quality products at unbeatable prices. We take great pride in offering our customers exceptional value on every purchase. We want to make sure that your time spent discovering, evaluating, and purchasing our items is enjoyable. However, we also understand that sometimes a product just doesn’t quite fit. It's OK to change your mind! We offer a 7-day, risk-free return policy, which means you have 7 days to request a return starting from the date shows delivered.
Step 1: Please contact our customer service at firstname.lastname@example.org and provide the order number, the reason, and the necessary pictures or videos to verify your order issue.
Step 2: Our customer service team investigate and offer a solution based on our policy. We will reply to you within 72 hours.
Step 3: If your return is accepted, we’ll notify you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Step 4: Return the product (if required). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.
Note: If more than 30 business days have passed since we approved your return, and you have not received a refund, please contact us at email@example.com
● Request a return within 7 days from the date shows delivered.
● Item(s) is in the same condition as you received it, unworn, undamaged, or unused, with tags, and in its original product packaging.
● The 7-day, risk-free return policy is only for orders within the continental United States.
● If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. You will be responsible for shipping the products to the return address provided with the RMA number that we issue you.
● Delivery fees & Service charges are non-refundable.
● If an order is returned to us because you refused delivery, we will charge the appropriate return costs & other applicable fees and they will be deducted from your refund.
● Returns are not accepted for undeliverable items due to address issues. If re-delivery is required, we may charge a certain fee according to the actual situation.
● We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.
● Bulk orders of more than three items - We do not accept returns on bulk orders. For this reason, we suggest that you order just one item to test before placing an order for more than three of any one item.
● Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
● Sale items or Gift cards.
● Final Sale, Clearance and re-sale products.
● The shipping fee.
● No installation services will be refunded for a return, and disassembly is not a service that we provide.
For products with separate return & exchange policies stated on the product page, please refer to the specific terms mentioned there. This overrides the general return policy.
Please check your order upon receiving, contact us and provide the reason and the necessary pictures or videos to verify your order issue within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issues and solve them as soon as possible.
If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us of the damage, we will not be able to process the return.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we receive your return, we will examine the product for any damage or noncompliance with our policy before issuing your refund. We will let you know if your refund was approved or not. Once we approve the return, your refund will be automatically returned to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.
We reserve the right to adjust your refund according to our policy. Please note that we may only issue a partial refund depending on the cause for your return, as well as the condition of goods.
Thank you for your understanding and continued support. We look forward to serving you and providing you with the best value possible！
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us at firstname.lastname@example.org